FAQ
Registration & Cost

Registration & Cost



To use bookingtime, all you need is a computer and internet access.
You can easily use bookingtime via your internet browser.
We want you to be able to use bookingtime, even if you do not have your own website. Therefore, we provide you with a personal micro-page with your information on, which customers can use to book appointments with you. These can be found in the administration section of your branch under “Settings” in the "General" tab.
The use of the business version of bookingtime is free of charge. This applies to small and medium-sized businesses with up to 50 branches or 100 users. The only potential cost factor is the SMS dispatch. We charge € 0.10 per SMS. The SMS dispatch can be deactivated at any time and might not be available at all in some countries.
You can deactivate the SMS dispatch in the administration area by going to "Settings" and deactivate it in the "General" tab.
bookingtime offers a quick help, which you reach in all areas of the portal via the question mark icon at the bottom right. On our website onlinetermine.com you will also find an overview of all the functions of bookingtime. In addition, we have collected many questions about the operation and configuration, and these are answered in detail in our manual. In addition, if you have any questions, our staff is happy to help you on the support hotline on 021-100 3083, which you can reach Monday to Friday from 9 am to 4 pm (German Time Zone).
If you forgot your password, please click on the button "forgot password?" at the bottom of the login window. Then request a new password with your e-mail address, which also represents your username. Alternatively, you can also click directly on the following link https://account.booking-time.com/forgotPassword.

If you have forgotten your username, please contact our support via email at moc.enimretenilno@troppus your branch/company name under which you created your account.
Both the Enterprise version and the free business version of our software is subject to the General Data Protection Regulation (GDPR). With regard to the appointment booking process, we assume responsibility for your customers / patients according to the GDPR. We are the responsible body for this group of people. For this reason, we provide the privacy policy at the end of the appointment booking process. You have concluded a contract with us for the data you enter yourself. Our privacy policy can be found at https://www.booking-time.com/privacy

With regard to the operation of your website, we point out that you have your own privacy policy for the use of your website and, in the case of the collection of personal data, e.g. via a contact form, you must provide appropriate information according to the GDPR. In this regard, we strongly advise you to seek professional advice, for example, from a lawyer. We are not allowed to advise you on legal issues.
Send us a brief e-mail to moc.enimretenilno@troppus announcing your cancellation. Ideally, send them directly from the portal ("Help & Support" area, then "Contact Support"). Unless you send the e-mail from your user account, we will require proof of identity and the name of the account to be deleted. Our support arranges everything within two working days and confirms the termination by e-mail.